Shipping and delivery
ayourveda.it offers a wide range of products, and shipping times may vary depending on the specific product category. Detailed and up-to-date information regarding shipping times is provided on the Website for each product. Any shipping delays due to carrier issues and/or exceptional or specific conditions related to the specific destination country are not our responsibility. Some delays may occur during national holidays. In the event of strikes, difficulties, or other events due to extraordinary general or local conditions that affect product delivery, we will be authorized to postpone or cancel deliveries. Shipments within the European Union take approximately 2-3 business days from the date of shipment; shipments to the rest of the world take approximately 4-5 business days from the date of shipment. You may be required to sign for delivery. Before signing, you must inspect the package to ensure there are no obvious tampering marks. If you receive an empty package but sign the delivery receipt and do not immediately report the matter to the carrier, we are not responsible for any refund or replacement. You must keep the receipt of the delivered product in case you have any future needs with us regarding this matter.
Return policy
All products are inspected prior to shipment. In the event of any defects, faults, or lack of conformity, the buyer shall be entitled to notify ayourveda.it of such non-conformity, provided that notice is given in writing by email to info@ayourveda.it within eight (8) days from the date of delivery of the goods, in accordance with applicable EU regulations governing business-to-business transactions. The notification must include a detailed description of the alleged defect, references to the relevant product(s) as indicated on the invoice, and appropriate photographic evidence clearly showing the non-conformity. Upon proper and timely notification, the buyer may request, subject to ayourveda.it’s verification of the defect, one of the following remedies: (i) a refund of the defective goods, (ii) the replacement of the goods or the purchase of alternative products, or (iii) the retention of the defective goods subject to a price reduction to be mutually agreed upon. Unless otherwise agreed in writing, the return of defective goods shall be made at the buyer’s expense. ayourveda.it reserves the right to inspect and verify the alleged defect upon receipt of the returned goods. Should the inspection reveal that the goods are not defective or that the non-conformity does not exist,ayourveda.it reserves the right to reject the claim and to charge the buyer for all costs incurred in connection with the return, including shipping and handling expenses.
In the case of wholesale purchases, the European wholesale trade regulations apply. Returns are only allowed for products that present manufacturing defects.
Force majeure
The Merchant shall not be liable for any failure or delay in the performance of its contractual obligations arising from the sale of products purchased on ayourveda.it where such failure or delay results from events beyond the Merchant’s reasonable control, including force majeure events or acts of third parties outside the Merchant’s control.Force majeure events shall include, without limitation: changes in laws or regulations, fires, storms, floods, strikes (whether internal or external to the Merchant), illness, power outages, voltage fluctuations or electrical surges, failures of cooling systems or IT infrastructure, interruptions or delays in electronic communications networks, cyberattacks, viruses, hacking incidents, and any other unforeseeable events beyond the Merchant’s reasonable control.